Venue + FAQs

Wild Dunes Resort
Charleston, SC

Situated on sunny and scenic Isle of Palms, South Carolina, Wild Dunes is a beach resort unlike any other and home to Navigate 2021. We can’t wait to see you there!


What is Navigate Hospitality Leaders Conference?

Navigate is a two-day conference for hospitality marketers, reservation sales leaders, revenue management professionals and executives to learn how to navigate our complex industry. You’ll return from Navigate with expert insights, valuable connections, and real-life successes to drive better alignment with your revenue generating teams, increase direct bookings and keep your guests coming back again and again.

How do I register?

Registration details for Navigate 2021 will become available in the coming months. To stay updated with the latest information, please sign up: Stay Updated

How do I get a copy of my invoice/receipt?

When you register, a confirmation email will be sent to the email address used for registration. If you did not receive this email or cannot locate it, please email the Navigate Team.

What is your registration cancellation and substitution policy?

All requests to substitute or cancel an existing registration must be sent in writing to The following cancellation policy applies to your registration package:

Cancellations received on or before February 7, 2020 (11:59 PST) – Full refund will be applied.
Cancellations received on or before February 21, 2021 (11:59 PST) – 50% refund will be applied.
Cancellations received on or after February 28 – No refund
No-show – No refund


Attendee substitutions from the same company may be made at any time at no charge but must be made in writing. Substitution requests must be received via email from the original attendee requesting cancellation of his/her registration, and include the name of the person who will be taking his/her place, as well as the substitute registrant’s email address. Please send to

Important Note: Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

Can I select sessions to build my agenda?

Yes! Registered attendees will receive an email request to build your schedule in early February. 

NAVIS Client Pre-Conference Training Sessions require sign-ups as a part of your event registration. These are provided on a first come, first serve basis and the maximum capacity for these sessions is 50 attendees per session. Attendees are required to bring their own laptop or iPad. If attendee does not own a laptop, we will be able to offer one upon request.

How do I become a conference sponsor?

Sponsorship opportunities are available to NAVIS Certified Partners. If you are interested in sponsoring Navigate, please email Steve Johnson, Director of Alliances at

When is the conference app available?

The conference app will be available in early February 2020. Once it’s available, registrants will receive an email with download information.

If I have another question, who should I contact?

We learn so much and bounce ideas off each other, what has worked for you, what has worked for other people. It’s truly unlike any other conference that I regularly attend in the industry.

Bob Kissell
Digital Marketing Manager
Village Realty


“The greatest takeaway from the conference is speaking with other leaders who experience the same difficulties and successes that we do.”

Ben Wambaugh
Associate Director of Reservations
Sea Island Resort


“Connecting with other professionals at this conference is the primary reason I come. Those are the individuals that are in the weeds with these tools and systems that can help you grow the fastest.”

Josh Hogan
VP of Sales, Marketing & Revenue Management
Woodside Hotels & Resorts