Capture & Convert Every Lead
Powerful Tools to Empower Your Teams
Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. The NAVIS Reservation Sales suite empowers your reservation sales team to provide more personalized service, generate more bookings and ultimately lead to greater direct channel revenue.
Turn Your Team Into Sales Pros
More than a lead tracking system, our integrated lead-nurturing tools empower agents to work all reservation inquiries as sales leads - seamlessly.
- -Utilize our proprietary Onelead technology
- -Turn your voice channel into a revenue driver
- -Integrate with Push 2 Talk or Chat
With the right tools, reservation sales agents and managers are empowered to deliver better guest service, sell intelligently, and build your own database of leads!
- -Outbound selling triggers and reminders
- -Smart agent routing and matching logic
- -Coaching with recorded calls and score cards
- -Monitor and convert your voice channel and digital channel demand
- -Virtual phone system and chat
Campaign & Performance Tracking
Know exactly which marketing campaigns and packages are driving bookings through your voice channel, and how much revenue they’ve driven.
- -Digital and print campaign ROI
- -Package and promotion demand
- -Custom toll-free number and website tracking
Services to Drive Success
Services and solutions work better together. That’s why, when paired with our services and dedicated business coaching, clients see measurable performance improvement and revenue gains from their reservations and marketing efforts.
Call Center Support
Highly trained, expert agents capture bookings when your team is busy or unavailable. Offering call center support 24/7/365. RezForce is an extension of your own call center, without the overhead. Don’t lose another booking due to long hold times or limited office hours.
- -Dedicated client advocates support your service and solution needs
- -Overflow and after-hours support for every call
- -Call scoring and analysis
Dedicated Account Support
We take our client support seriously, that’s why for every Reservation Sales client we provide a dedicated Client Advocate, so that you know you have a dedicated person to go to for all of your account needs. This is way more than an account manager. NAVIS Client Advocates will provide you with:
- -Proactive coaching and support for your reservation sales and marketing leaders
- -Quarterly benchmark reporting
- -A single contact for all of your account needs and questions
- -Strategies, campaigns and best practices they’ve seen work with other hotels or vacation rental companies